Our facility and online store is still in operation. Due COVID 19 some shipping areas may experience some delays.

Shipping Policy

StepWell Shipping Policy

Shipping Policy

Thank you for visiting and shopping at StepWell Soil.com​ Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.


Shipment method

Estimated delivery time

Shipment cost


2-6 business days 0kg-1kg



2-6 buisness days 1kg-4kg



2-6 buisness days 4-32.5kg



2-6 buisness days 65kg-97.5kg


Delivery delays can occasionally occur.

Shipment to P.O. boxes

www.StepWell.comDoes not ship to P.O Boxes

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

www.sterpwellsoil.comis not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


www.Stepwellsoil.com​ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy
We currently do not ship outside Canada.